I build the systems that help creative teams do their best work.
Transforming fragmented knowledge and ambiguous workflows into scalable ways of working that enable teams to work autonomously.
About
I’m a design operations and program management professional based in NYC who turns complex, ambiguous ways of working into clear, scalable systems.
My background spans design, operations, and process improvement, giving me a unique perspective on both how creative work gets made and how teams work together to make it happen. I’ve built workflows, knowledge systems, training programs, and operational processes that reduce friction, strengthen consistency, and help teams work more independently.
I’m most energized by finding the gaps between people, processes, and information, and building the structure that helps everything work better.
Selected Work
Scaling Operations Through Knowledge Systems
Centralized fragmented knowledge to improve consistency and autonomy across NY and LA workshops
Redesigning the Marquage Order Intake Process
Standardized a fragmented intake workflow to reduce errors and improve downstream execution
Building a Scalable Training & Enablement Program
Standardized onboarding and technical training to support consistent execution across growing teams